The whole process of entering into the esubscription repeats itself or does not work. After having the subscription for several years I get a notice to,renew.

It’s always there the first thing in the morning.

App is horrible if you have any type of issue.

This is like reading the news on Yahoo or some other browser on the way to my email. I subscribe to a newspaper to read a newspaper. Please bring back the original newspaper format!

Online format is great. Very convenient and obviously very mobile. Well done.

Easy to navigate and read

More often than I would like to see, there are editing issues like double words, missing words or correctly, spelled, but wrong words in articles. They should be caught by a human editor and not rely upon “spell check” or automatic editing to find and correct these issues. I find examples of this almost daily.

Great coverage of Knox area; events; communities; the arts and the Vols & Lady Vols

I love a physical paper but when I am traveling or not at home the epaper is tremendous.

Purchased an eNewspaper subscription. Immediately experienced technical issues. I contacted the Customer Service team. To start with, there was a definite language barrier. Secondly, the representative seemed unfamiliar with how to resolve the issue. It’s worth noting that I had similar experiences when I had a subscription back in 2018. After spending 45 minutes on the phone I decided to just cancel my subscription.