I use the Gopayment app at a market once a year. Last year (October 2025), it worked perfectly. This year, all of my product photos were gone and the SKU option isn’t even showing. So, prior to market, I uploaded ALL of my product photos. However, when I went back to QB Online, all of the SKUs were removed from my products! So, I started to manually re-input all of the SKUs…to then have ALL of the photos of my Online products disappear after the SKUs were added! What the heck is going on?! I’ve been in touch with the Resolution Center many times, but there is no predicted fix of this issue. How am I supposed to run a small business when information that already is in the QB system is being removed by the company?!

After the most recent update after running a payment it no longer allows you to “get it now” it takes you to the screen but there is no button to collect.

When using manual entry credit card option or external card reader, you can select an option to require the customer to enter a tip level before completing the transaction, but you cannot do this with tap to pay. All of my customers want to use tap to pay because it’s fast but my employees are missing out on Tips because the Customer is not prompted to leave a tip. This amount amounts to thousands of dollars each month lost in tip income

Now I can’t instantly deposit funds when I want. Not sure what happened but it needs to be fixed. Especially for all the money I pay to QuickBooks

Their software won’t open to do anything with it

Deposit now doesn’t work for iOS , the option doesn’t pop up on tablets

This app is problematic. Always more so on my iPad (iPhone 16 pro fares better but still needs closed out constantly or the login screen doesn’t fully load and you have to close and try again) We use this to check people out at the front of our store. I’ve been getting a message that states “! Something Went Wrong” and “Request Failed…” This is problematic for credit cards, even cash or check payments. I finally got the right number to call and Francesco was nice to talk with but nothing has been fixed. I even have an email from QBO but you get a trash auto response when I try to communicate, and the F@“&ing link to click sends you to a page that says ACCESS DENIED, oh it’s hilarious!! My iPhone that isn’t problematic won’t log in now, just a loading screen for 60 seconds and then it times out. All the pics I loaded in for our products haven’t shown up on the iPad version for over a year. Wow, it’s bad. I liked that it tied directly to our accounting but I am forced to go back to square or clover and manually import the sales daily, as it beats this nonsense.

This APP, Quickbooks itself is honestly a business owner’s worst nightmare! I have had nothing but issues, broken systems, HORRIBLE customer service & hair pulling days just using their services. I don’t understand how they keep getting by! Don’t use this App and don’t use quickbooks for any of your business needs

By far the worst pos program I have ever used. It doesn’t work more often than it works correctly. Definitely not something that you can depend on to run your business

No support. Last 24 hours app will not login so unable to take payments even through my service is active.